Terms & Conditions | Kairos Remodeling

Rates & How We Work

Minimum: 1-hour minimum, then billed in 15-minute increments, plus any materials to complete.
Commercial Site Surveys: $122/hour + $66 Service Run.
Standard Rates: $122/hour + $66 Service Run + materials.
Emergency Rates: $183/hour + $66 Service Run + materials.
Holiday Rates: $244/hour + $66 Service Run + materials.
Drive Time: Charged for time beyond 20 minutes from our office.
Toll Fee: $30 per day, per job, per technician if incurred (e.g., Indiana bridge).
Payment by Card: 3% processing fee.
Returned Checks: $108 surcharge.
Portal Upload Fee: 2% fee per work order, invoice, or communication that requires uploading to a customer portal.

Deposits for Large Jobs: For jobs estimated over $4,000, or when materials/equipment account for 40% or more of the total job cost, a 50% deposit (or the total cost of materials, whichever is greater) is required at the time of approval for the job to be scheduled.
Material Deposits: For materials provided by KAIROS REMODELING LLC exceeding $1,000 in total cost, a deposit equal to the full material cost is required, due in full upon approval of the estimate.
National Service Providers: Payment due according to agreed-upon net terms.
All Other Commercial Clients: Default to Net 30 terms unless otherwise agreed.
Residential Clients: Payment due at the end of each workday.
Late Payment: Late fee charge of 2% per month on overdue balances.
Invoices 90+ Days Past Due: Subject to collections or liens on the property where work was performed. Client will be responsible for any costs incurred for collections, liens, and/or legal expenses. Accounts will be placed on hold, and no additional work will be accepted until paid in full, including any fees.
Payment & Warranty: Delayed or incomplete payment voids any warranties.

Estimates are usually for labor only and do not include materials unless specified. If specified, material cost is subject to change based on manufacturer pricing, tax, and shipping cost at the time of approval.
Quotes are valid for 30 days; a new quote is required after expiration.
If no approval or denial is received within 30 days of an estimate, any incurred site visit costs will be invoiced and due based upon the site visit date.
For any materials provided by KAIROS REMODELING LLC exceeding $1,000 in total cost, a deposit equal to the full material cost is required. This deposit is due in full upon approval of the estimate in order to schedule a date to start estimated work.
All changes to an estimate or scope of work must be in writing and initialed by the Customer.

KAIROS REMODELING LLC provides a 1-year (365 days) warranty on labor only.
Excludes materials, manufacturer failures, negligence, normal wear and tear, acts of God, customer modifications, or specific exclusions (caulking, grouting, drywall cracks, blocked plumbing, and roof/gutter leaks unless the unit was completely replaced).
Warranty begins upon job completion, is non-transferable, and does not extend with subsequent repairs.
Warranty is void if payment is incomplete, payment terms are not met, payment was made directly to a technician instead of KAIROS REMODELING LLC, any of our technicians are hired to do work on the side, or the work is modified by others.
Warranty claims require the original invoice.

Customer may provide materials or request that we purchase them; all materials must be approved before use.
No warranty on materials.
Costs include consumables, rentals, delivery, and disposal fees.
If materials are defective (and it is not our fault), the customer is responsible for replacement costs.

Customer is responsible for utility flagging, debris/obstruction removal, and all choices regarding style, color, and texture.
We do not guarantee exact matching unless explicitly stated.

Any disputes (except for nonpayment) will be resolved through binding arbitration.
The prevailing party is entitled to collection costs, late fees, legal fees, and court costs.

Our system requires two signatures per visit:

Authorization to Begin Work — The first signature, provided at the time of service by the Customer or Manager on duty, authorizes work to begin.
Acknowledgement of Completed Work — The second signature, provided at the end of service, indicates that the Customer has inspected and accepted the quality and completion of all work performed for that day.

By signing either document, the Customer agrees to these Terms & Conditions. This document supersedes all prior agreements and is non-negotiable.